skyi Help Center

We understand that you would have queries or would need assistance over time at different stages, once you have bought a home with us. We have put together a list of possible questions with answers and contact details.

We are also sharing the relevant teams and their contact details for you to connect with as per your need.

Raise a Query

Refferal Program

Customer Portal

I want to know more about SKYi projects?

  1. I want to buy a home at SKYi. Whom should I contact?
  2. I want information on the ongoing as well as New projects from SKYi?
  3. What are the locations of the current as well as new proposed projects by SKYi?
For all pre-sales related queries you can either visit our website www.skyi.com to place a digital enquiry or call on our landline number +91-80462-87676.

I want to book a home at SKYi?

  1. I want to schedule a visit to the sample apartment with my family. Whom should I
    coordinate with?
  2. What is the booking process & documents required for booking?
  3. What is the booking amount, down payment, and registration amount?
  4. I want additional project details before I book my apartment
  5. I have booked my apartment but I have not received the booking confirmation by
Once you have visited our sales office and if you any follow up queries or require assistance, you can call our respective sales representative on their number or call on the landline number
+91-80462-87676.

I want to know about financing my new home at SKYi

  1. Which banks will offer me a home loan for your project?
  2. What are the interest rates for different banks?
  3. What documents are required for processing a loan?
  4. Whom should I speak to for comparing different bank loans, their interest rates, terms and conditions etc.? and to process my Bank Loan ?
  5. What is the eligibility for a bank loan? Am I eligible for a bank loan? What amount can I get as a bank loan?
If you have any queries on procuring a home loan or require any assistance, please call our banking executive on +91-7720038590 or write on homeloanexecutive@skyi.com . Our banking executive will provide you with relevant information and connect you with executives of different banks on our panel. We will help you smoothly navigate the process of getting a bank loan as per your requirements.

I want to refer a friend / family member to SKYi?

  1. What is a referral program?
  2. I What are the referral benefits?
  3. When can I get a referral benefit?
  4. I have referred a friend, who do I speak to for collecting my referral benefit?
  5. What is the process of registering a referral?
  6. I want to refer a friend/family, who do I contact?
Our referral program is our way of acknowledging your trust in us. Our referral program rewards you when you refer a friend or family, and he buys a home with us. We will share the latest referral program with you on WhatsApp and you would receive a call from our executive to to explain the Referral Program and its benefits to you. Alternatively, you can call our executive on the landline number +91-80717-14360 for more details. You can also register your referral on referral@skyi.com , you can also visit at www.skyi.com/referral.php to know more about referral program.

I want to know about Registration process of my SKYi Home?

  1. What is the registration process? What documents do I need to submit for registering my home?
  2. Where do I need to go for the registration process? and can i register online ?
  3. Whom do I coordinate with for the registration date and time?
  4. I am not in Pune. Can my family or friend register the document on my behalf?
  5. I have not received the original agreement to sale which i registered ? Whom do I contact?

1) Our registration and customer billing team is tasked with assisting you in getting your home loan sanctioned, registering your agreement to sell and providing you with information on amounts due against the construction progress. The team will assist you with documents, photos and updates on the progress of your apartment and the payments made. by you towards it. You can reach the respective registration or collection executive on +91-80717-14358

2) We highly recommend you to register yourself with Skyi Customer Portal. The Customer Portal gives you online access to your sales order, booking details, financial details, transactions, demands raised and Payments received against the booked unit. It will help to update your contact details directly. If you have any query, you can raise the same through Raise A Query module in Customer portal. Most effective way to register your request is through raise a Query which can be accessed by login to Customer portal or directly through web based Raise a Query. You can find Customer Portal Login and Raise a Query shortcuts at bottom of our Home page www.skyi.com

I want to know more about Payment & billing Process?

  1. I havent received my demand letter, receipt, ledger etc.? Where can I get it?
  2. What is my building’s construction stage?
  3. When is the next milestone? Can I get a milestone schedule?
  4. II want my updated ledger. How do I get it?
  5. I have received an email with an intimation of interest. Who will clarify this?
  6. I want to change my phone number and email id.

1) Our registration and customer billing team is tasked with assisting you in getting your home loan sanctioned, registering your agreement to sell and providing you with information on amounts due against the construction progress. The team will assist you with documents, photos and updates on the progress of your apartment and the payments made. by you towards it. You can reach the respective registration or collection executive on 020-68683828

2) We highly recommend you to register yourself with Skyi Customer Portal. The Customer Portal gives you online access to your sales order, booking details, financial details, transactions, demands raised and Payments received against the booked unit. It will help to update your contact details directly. If you have any query, you can raise the same through Raise A Query module in Customer portal. Most effective way to register your request is through raise a Query which can be accessed by login to Customer portal or directly through web based Raise a Query. You can find Customer Portal Login and Raise a Query shortcuts at bottom of our Home page www.skyi.com

I want to know about the Possession process?

  1. When will I get possession of my apartment?
  2. What is the possession process? What documents are required to complete the possession process?
  3. Where is my parking on site?
  4. I need an update on the society formation process. Whom do I speak to?
  5. I want to complete the possession formalities. Which office do I need to go?
  6. I need to discuss some points about my home prior to possession. Whom do I speak to?
Our customer service team is mandated to interact with customers and assist them with queries related to their home with us. They will proactively engage with you through the booking to possession process. They will also be responsible for the entire possession process. You can reach out to our customer service executive for issues other than pre-sales, sales, collections and registration. Please call our customer service team on the landline number +91-80717-14359. Most effective way to register your request is through raise a Query which can be accessed by login to Customer portal or directly through web based Raise a Query. You can find Customer Portal Login and Raise a Query shortcuts at bottom of our Home page www.skyi.com

I want to know about the SKYi Customer Portal?

1) What is the use of the customer portal?
This is an online portal to provide you with the details of your unit booked with SKYi.
1) Customer Portal gives you online access to your sales order, booking details, financial details, transactions, demands raised and payments received against the booked unit.
2) It will help to update your contact details directly.
3) If you have any query, you can connect with SKYi through Raise A Query module in the customer portal. you can find Customer Portal Login shortcuts at bottom of our Home page www.skyi.com

2) How do I register on the customer Portal?
After your agreement to sale is registered with Govt authorities you will get the mail from SKYi with the subject: You are Invited to Join Skyi’s Portal. Press the button “Accept Invitation” and set password. Dashboard page will open.

3) What if I have not received the email invite to join Skyi’s Portal or my email Id has changed?
Please reach out to our Customer Billing and Registration team on 080-71714358 or write us on salescrm@skyi.com and they will resend the invite to you.

4) Who will train me on how to use the customer portal?
Once you have sucessefully logged in to the customer portal, you will find a User Guide on the right hand corner of the top menu bar. Click on the User Guide for full training guide on how to use this portal .

I want to know about Post-Possession process

1) I have received possession of my house and I have some maintenance related issues, whom do we reach out to ?
Every project has a dedicated Project Management Agency (PMA) to take care of day to day issues related to security, housekeeping, maintenance etc. Currently PMA is using “My Gate” app to manage all customer related issues. You need to register yourself on “My Gate”. Please visit www.skyi.com/skyi-services-pma.php to know more about this along with contact details for PMA assigned to your Project.

2) What if a PMA is yet to be assigned to my project and I need to reachout to someone for my maintenance related issues?
If PMA assignment can not be seen in front of your project when you click on www.skyi.com/skyi-services-pma.php please reach out to CRM and Customer Services on +91-88558-68831 .

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This disclaimer (“Disclaimer”) will be applicable to the Website. By using or accessing the Website you agree with the Disclaimer without any qualification or limitation. The Company reserves the right to add, alter or delete material from the Website at any time and may, at any time, revise these Terms without notifying you. You are bound by any such amendments and the Company therefore advise that you periodically visit this page to review the current Terms. The Websites and all its content are provided with all faults on an “as is” and “as available” basis. No information given under this Website creates a warranty or expand the scope of any warranty that cannot be disclaimed under applicable law. Your use of the Website is solely at your own risk. This website is for guidance only. It does not constitute part of an offer or contract. Design & specifications are subject to change without prior notice. Computer generated images are the artist’s impression and are an indicative of the actual designs. The particulars contained on the mentions details of the Projects/developments undertaken by the Company including depicting banners/posters of the Project. The contents are being modified in terms of the stipulations / recommendations under the Real Estate Regulation Act, 2016 and Rules made there under (“RERA”) and accordingly may not be fully in line thereof as of date. You are therefore required to verify all the details, including area, amenities, services, terms of sales and payments and other relevant terms independently with the sales team/ company prior to concluding any decision for buying any unit(s) in any of the said projects. Till such time the details are fully updated, the said information will not be construed as an advertisement. To find out more about a project / development, please telephone our sales centres or visit our sales office during opening hours and speak to one of our sales staff.In no event will the Company be liable for claim made by the users including seeking any cancellation for any of the inaccuracies in the information provided in this Website, though all efforts have to be made to ensure accuracy. The Company will no circumstance will be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, arising out of or in connection with the use of this website.Privacy Policy
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